PATIENT INFORMATION

OPD Procedure

Patient arrives at Hospital.
If a patient is disabled or not able to walk or move, hospital has the facility of wheelchair/stretchers which is available from wheelchair/ stretchers bay.
Patient/Patient Attendant should get the OPD Registration form from registration window.
Computerised OPD Registration Slip is generated only when patient pays the OPD Registration Charges and gets the OPD Registration Slip.
Patient goes to the doctors chamber for the consultation.
Patient submits the OPD Registration Slip to the Doctor Attendant alongwith past history of treatment.
Doctor Attendant informs the patient the estimated waiting time, i.e., for how much time they have to wait for their turn to come. Patient is asked to sit in the waiting area and wait for his turn.
When the patient’s turn comes to be examined by the doctor, doctor attendant calls the name of patient.
Patients enter the Doctor chamber for the Consultation.
If the doctor advises the patient for X-Ray, ECG, TMT, dressing, minor surgeries etc, and requisition form is filled by OPD Attendant and patient is guided to relevant department/ room4.
Doctor advises next date for follow-up check-up and the patient is guided to pharmacy by OPD Attendant for purchase of medication advised by the doctor.

Addmission Procedure

Patient is seen by the doctors in the OPD/ Emergency and advises the patient for admission in ward/room/ICU depending upon the condition of the patient.
Patient is directed to the respective department for the admission.
Ward Incharge/ Duty Nurse attends the patient and allots suitable bed to the patient.
Patient attended is directed to IPD Registration window for deposit of advance and computerised IPD registration.
OPD admitted cases are seen in normal round of consultants.
Patient is briefed about routine, rules and regulation of ward, about availability of utility items, medicines from where to avail.
Consultant orders discharge on morning or evening round.

Discharge Procedure

Duty doctor / Ward Incharge on advice from the consultant prepares discharge summary and final bill.
Discharge summary/file checked by Ward Incharge/staff.
Ward Incharge/staff prepares the bill.
Patient/Attendant is informed of bill being ready and shown the bill. Any other clarifications / doubts regarding the bill are cleared.
Patient / Attendant deposit the due amount at the cash counter.
Final bill is generated, checked and stamped. Cash receipt is sent to the ward by Counter Clerk .
On receipt of the case file from billing counter, the incharge / staff completes the entries in the discharge register.
Discharge Card and copy of all investigation reports, films and copy of bill are handed over to the patient / attendant.
Nurse on duty explains the discharge summary / treatment advice on discharge to the patient / attendant.
Patient shows the discharge card at the main gate to the security and leaves the hospital.
Patient documented file is sent to MRD Deptt.

Patient & Family- Right and Responsibilities

KNOW YOUR RIGHTS AND RESPONSIBILITIES -Every person has a right to quality healthcare which can be delivered only by the collective cooperation of both the hospital and the patient and her/his attendants. Therefore, it is important to understand the role everyone plays in ensuring a speedy recovery of the patient and her/his getting the best healthcare services.

• Right to information - You have the right to receive information about the name and qualification of your treating doctor, your state of health, possible complications and its prevention, approximate cost of treatment, treatment plan, use of medication, diet and nutrition and how to register any complaint you may have.
• Right of consent – You have right to give or withhold your consent for any proposed treatment. You have the right to seek second medical opinion before giving the consent. You have the right to refuse consent for treatment under clinical research/clinical trail
• Right to choose/ participate - You have the right to know all your treatment options and to participate in decisions related to your treatment.
• Right to Dignity & Privacy – You have the right to receive reasonable privacy during consultation/examination treatment and various investigation procedures. You have the right to have your healthcare information protected. Information concerning ones health and treatment may only be disclosed with your consent, except when required in terms of any law or an order of the court.
• Right to Respect - You have the right to receive appropriate treatment regardless of race, culture, religion, age gender or physical ability and not to be subjected to any kind of discriminatory abuse or neglect
• Right to Quality care - You have the right to receive medical care in accordance with reasonably expected professional standards of care.You have the right to receive immediate medical care at the time of emergency.
• Right to Voice a Complaint- You have the right to voice the complaints in case the patient feel aggrieved, to the Hospital Management or may lodge Complaint/ Suggestion in the Register kept at ( 24 X 7 ) Patient Assistance Cell.

Patient Responsibility

Provide complete and accurate information including full name, address and other information.
Provide complete and accurate history and information about your health, including present condition, past illness, hospitalizations, medications or may other matters that pertains to your health. Follow the prescribed treatment plan and carefully follow all the instructions given and attend follow up appointment as requested.
Ask question when you do not understand any detail given by doctor or other members of the health care team. Also inform the doctor if you anticipate any problem in the prescribed treatment or are considering alternative therapies. Accept responsibility for the decision make regarding your treatment.


• Abode by all hospital rules and regulations. Some of these are

Strictly follow the NO SMOKING policy in hospital campus.
Ensure that all your visitors follow the visitor timing and policy.
Be considerate of noise levels, privacy and safety of other patients.
Weapons are prohibited on premises.


• Abode by all hospitals

Treat hospital staff, other patients and visitors with courtesy and respect.
Be on time for appointments. Cancel or schedule appointment as far in advance as possible when required.
Do not take any medications on you own without the knowledge of your doctor and health care professionals. Inform the doctor if your condition worsens or does not follow the expected recovery course.
Do not give medications prescribed for you to others.
Provide complete and accurate information for insurance claim and work with the hospital for processing claims and to make payments if the same is denied.
Pay for services billed for in a timely manner as per the hospital rules.
Respect situations when the condition of another patient’s medical condition may be more urgent then yours and accept that the doctor may need to attend him/her first.
Due to Non- Availability of Ventilator /Beds doctors has the right to refer you in another centre.
Keep your mobile and luggage under your self care.
Do not enter inside any room without permission.
All the money is to be deposited on the Counter. Always take computerized print receipt for the same